At D KEY FZE, we understand that plans can change. This cancellation policy outlines the expected time span for reporting services to be cancelled and the conditions under which cancellations will be allowed.
Cancellation Conditions
- Time Frame for Cancellation: Customers can cancel their requested services within 24 hours of booking.
- Notification: To cancel a service, please contact our customer support team at [Your Contact Email] with your service details and the reason for cancellation.
Refund Process
- Original Mode of Payment: Refunds will be made back to the payment solution used initially by the customer.
- Processing Time: Please allow for up to 45 days for the refund transfer to be completed, depending on the issuing bank of the credit card.
Non-Cancellable Services
Certain services may not be eligible for cancellation, including:
- Services that have already been rendered or are in progress.
- Customized or personalized services specifically tailored to the client’s requirements.
Contact Us
If you have any questions about our cancellation policy, please contact us at:
D KEY FZE
Email: bookings@dubai-key.com
Website: https://theibizakeyconcierge.com/
By using our website, you agree to this cancellation policy. If you do not agree with any part of this policy, you must not use our website.
